The most frequently asked questions

Are you having trouble (up)loading the figures? This may have various causes:

• When opening the report, you are sometimes asked to enter a reference month. This is the last month to be included in your analysis. For example: if you want to retrieve data as from May 2023, enter 202305 (format YYYYMM). December 2022 (202212) is the last month you can enter.
• On the first page of the report, you will see the categories you have access to. Always tick off a category. Otherwise, you will not see any data.
• You can use the filters to narrow down your selection to product level. Keep in mind that, if your selection includes items from competitors, up to 90% of sales may be accounted for by only one manufacturer and, if this amount is exceeded, data will unfortunately not be loaded, for privacy reasons.

Access to reports and categories is granted based on the agreement you have concluded. Please contact us, if an error occurs.

Please contact us. Add a screenshot of your search with the filters used. We will try to answer your question as soon as possible.

Yes, it is possible to set a specific filter by default. Click 'View: original' in the bottom section of the report. Give the filter a name and click 'Save'. Your filter setting will be added automatically.

You can export all the data in different formats: PDF, PowerPoint, Excel (cross table). Click 'Export' in the lower right-hand corner. 

In the upper right-hand corner of a report you will see a question mark. Click on the question mark. An explanation of the KPI will appear. For more information on our calculations, refer to this manual for a detailed explanation. Or contact us if you have any further questions.

Feel free to contact us, if you have any specific questions about how best to set up, analyse and translate a report to your business. We will be happy to think along with you.